Excellent location access.

proximity to San Mateo County Event Center, modern restrooms, spacious room with microwave

Consider improving the reliability of virtual check-in!!! Address the inconsistent cleanliness in rooms and ensure better ventilation in bathrooms!!!

The automated check-in process was efficient, and I felt secure in the very clean environment. My only concern was the lack of on-site staff, making immediate assistance challenging.

A quick and honest take

Spent three nights in a King Room. Enjoyed the spacious bed and appreciated being accommodated on the ground floor. The surroundings are great, but some aspects felt outdated, and I struggled with noise from nearby rooms. While there are perks, a few maintenance issues and the inconsistent customer service left much to be desired.

The stylish lobby catches your eye right when you walk in, offering a modern vibe that feels welcoming. Rooms come equipped with mini fridges and microwaves, adding a nice touch for those late-night snacks.

Multiple issues during my stay raised some eyebrows. The complimentary breakfast options lack variety, only delivering minimal choices. No hot water when I needed it was quite a hassle, taking ages to warm up when I finally got it. Oddly arranged rooms left little space to maneuver, and I found some old flooring that didn’t quite belong in a recent renovation. Lastly, the Wi-Fi wasn't reliable, causing frustrating delays in getting daily tasks done.

I appreciated the hotel's stylish lobby and easy contactless check-in, which made my stay comfortable. The spacious room with a mini fridge and microwave was perfect for enjoying snacks and drinks without hassle.

Better parking options for seniors would be helpful.

during my stay in san mateo, the hotel amazed me with its stylish lobby and the convenience of a contactless system. the room was spacious with a microwave and mini fridge, which made my trip more enjoyable. overall, it exceeded my expectations compared to previous stays.

the breakfast options were too limited.

We enjoyed lovely spacious rooms with a mini fridge and microwave, perfect for making snacks for our three grandchildren during our stay. The lobby atmosphere set a welcoming tone for our family visit.

My children wished for more breakfast options to satisfy everyone's tastes.

During my stay at Catrina, I appreciated the speedy check-in process and the complimentary high-speed internet, which allowed me to stay productive. The room was thoughtfully designed with a mini fridge and microwave, making it convenient for storing snacks and drinks. The quiet atmosphere contributed positively to my work needs, as I could focus without distractions.

The breakfast options were limited and could be improved.

perfect spot for city strolls and parks

i really enjoyed my stay thanks to the friendly vibe and the cleanliness of my room. It's super close to parks like san mateo central park which is just a short walk away, making it easy to unwind after exploring the city. i also appreciated the accessibility of eateries like daiki sushi, just a few steps from the hotel, perfect for a quick bite after a day out.

Amazing place with 24-hour reception, free parking, and reliable wi-fi. On my first stay, the staff even helped me with a phone charger. I highly recommend it-I'm coming back for Easter!

Family with children convenient stay

I found the room clean and the check-in process was a breeze thanks to their virtual system! I never expected to be able to text support and get instant help, they were super responsive when I needed to ask about the Wi-Fi.

It wasn't exactly cheap, but it was still acceptable.

Loved the location! So convenient for getting around San Mateo. 👍 However, the shower had a weird mildew smell. Overall, it was a pleasant experience despite that.